Quality Control: 100% of the lamps will be tested for quality reliability. We test temperature after 24 hours of lighting and re-test 100% of the lamps after cooling to ensure they work perfectly. Each lamp passes all QC procedures before shipping.
Shipping & Delivery: We offer Express (3-5 days via UPS/DHL/FEDEX/TNT), Air cargo (approx. 1 week), or Sea freight (approx. 1 month) depending on your actual requirements.
What are the payment terms for orders?
For samples, we require 100% payment in advance via Bank TT. For bulk orders, we accept a 30% deposit with the remaining 70% balance settled before shipment.
How long does delivery take?
Sample orders typically take 3-7 working days. Bulk orders require 30-40 working days for production and processing.
What is the warranty period for your lighting products?
We provide 1, 2, 3, or 5 years warranty options based on your specific request and project requirements.
What shipping methods are available?
We support shipping by Express (DHL, UPS, Fedex), Air Freight (favorable for certain areas), Sea Freight (economical for large quantities), or via your own shipping agent/forwarder.
How do you handle after-sales service and quality issues?
We provide quick replies to all questions. If any quality issues occur, we will provide free replacements to ensure a happy ordering experience.
Do you offer OEM and customization services?
Yes, we offer comprehensive OEM services, including printing your logo on products and customizing retail box packaging. Our experienced R&D engineers can handle various customization needs.
Jamaica Light
