Frequently Asked Questions
Can I have a sample order for LED light?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
What about the lead time?
Samples need 3-5 days, while mass production time typically requires 1-2 weeks for larger quantities.
How do you ship the goods and how long does it take to arrive?
We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping are also optional.
Is it OK to print my logo on the product?
Yes. Please inform us formally before our production and confirm the design based on our sample.
Do you offer a guarantee for the products?
Yes, we offer a 2-5 year warranty on our products depending on the specific configuration chosen.
How do you deal with faulty products?
Our products are produced under a strict quality control system with a defect rate of less than 0.2%. During the guarantee period, we will send replacements or repair defective units.